过去不久的双11大促活动中，跨境卖家肯定会遇到如议价、问价、催付款、无货等各种情况，届时一旦发生，卖家若无充足准备，撰写需要时间，不可能马上第一时间回复，且若所写内容语句不通、生硬，会严重影响转化，下面一起来看看话术模板吧！！！

一、催付款

Dear friend:We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！提示：请根据您产品自身特点对描述内容进行修改。

二、未付款订单改完价格再次催款

Dearr,We've reset the price for you. We have given you a XXX % discount>Best regards!$myname

译文：我们已经为您重置价格并给您原运价XXX％的折扣。如你所知，运输成本非常高，而我们提供的价格比市场价格低，我们从这个产品中赚取不了多少利润。希望您满意，并随时与我联系。

提示：请填写运费折扣。

三、买家议价

Dear friend:Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.Please feel free to contact us if you have any further questions.Thanks & Best regards!

$myname

译文：

感谢您给我信息。目前我们正在进行促销，如果你购买了XXXX 个产品，我们可以为您提供XXX %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！提示：请添写希望买家购买的件数和您所能提供的折扣。

四、合并支付及修改价格的操作

Dear:If you would like to place>If you have any further questions, please feel free to contact me.Best Regards!译文：亲爱的:如果你想把很多物品订购，请先点击“加入购物车”，然后“立即购买”，并检查您的地址和订单详细信息，点击“提交”前仔细。在那之后，请通知我，我会把价格压低到XX美元。你可以刷新页面，继续你的付款。谢谢你。如果您有任何进一步的问题，请随时与我联系.诚挚的问候!

五、货物断货或缺货

Dear $buyer,Thanks for your order.However,the product you selected has been out of stock.Would you consider whether the following similar>other links xxxxxxxxxxxxxxxxxxxxxIf you don't need and other item,please apply for'cancel the order'.And please choose the reason of"buyer Order Wrong Product".In such case,your payment will be returned in 7 business days.Sorry for the trouble and thanks so much for your understanding.译文：感谢您的惠顾！非常抱歉，您已付款的宝贝暂时没货，您可以看看其它类似产品，如果您不要，可选择我们推荐的理由取消订单。同时款项会在7天内返回您帐上。

六、发货后

Dear friend:The item XXXXXXXXXXXXXX you ordered has already been shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon.Thanks for your support!Best Regards$myname译文：亲爱的:不好意思，免费送货这个服务无法做到;免费包邮仅仅指包重量不超过2公斤，它可以通过中国邮政航空邮件发出。但是，你购买的物品重量已超过2公斤。您可以选择其他的快递发货，如UPS或DHL（其中将包括运费，但也更快）。您可以单独拍付订单，确保每个订单的重量不到2公斤，这样采取免费送货的优势。如果您有任何问题，请随时与我联系。诚挚的问候！

七、给买家建议好物流，买家不回情况下

Dear:Thanks!Because you din't be in touch with us. We help you ship the package via Sweden Post for your package by appointment!We will ship your order out within 5 business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best regards !

译文：亲爱的：谢谢！因为你没有及时回复，我们帮您发瑞典邮政物！我们会在5个工作日内按照承诺帮你发走，一旦发货完成，我们会向您告知你物流单号。如果您有任何其他疑问，请随时让我知道。谢谢！诚挚的问候 ！

八、 询问是否收到货

Dear friend:According to the status shown>Best Regards

译文：EUB网站显示您已收到货物。如果您已收到货物请到速卖通确认，如果有问题请告知我。谢谢！提示：可根据您货物的实际情况进行更改。

九、发货几天后买家没收到货

Dear friend:We sent the package out>I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don't hesitate to tell me.

译文：我们已经在XXX月XXX号发送包裹，根据您的反馈，我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXXXX,使用的是UPS。我对此感到十分抱歉，希望您能尽快收到。有任何疑问，请告诉我。

提示：请填写发货日期和货运单号。

十、订单完成买家收到货表示感谢

Dear friend:I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future. Thanks！$myname

译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。

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